Please tell me this was a joke. Please tell me Peter was having a bit of fun. Because if this was truly happening the way it looks, you’d be best served to dump your shares in Microsoft.
Web Site: Microsoft
Department: Microsoft Office Product Key
Question: Need to retrieve my key
Peter [10:32]: Welcome to Omnitechsupport’s first 15 Minutes Free chat trial for Microsoft office products.More than 50% of the issues are resolved for free. Many issues might take longer, we will have to charge you to resolve the issue in those cases. I am reviewing your issue now.
Matt [10:32]: Need to retrieve my key
Peter [10:32]: Hi, this is Peter.
Matt [10:33]: hi.
Peter [10:33]: Could you please explain the issue in detail?
Matt [10:33]: I am trying to complete installation of Office on my new notebook, but cannot locate the product key in this installation
[10:34]: Can the product key to end the 30 day trial be retrieved from the installation on this computer?
Peter [10:35]: Okay.
[10:35]: DId you download the Office 2007 trial suit?
Matt [10:36]: No, I installed it from a CD
[10:36]: This one. The one on the notebook came pre-installed (the trial suite)
Peter [10:36]: May I know the Office version that you have purchased?
Matt [10:37]: Sorry. I’m on my old notebook; this was installed from CD. The new notebook came pre-installed with a trial version. It’s Office 2007.
Peter [10:39]: May I know the Office suit version on your old Laptop?
Matt [10:39]: I’ve only installed the CD-version of Office 2007 on two machines; I believe I have one more installation coming. Yes, it’s 2007
[10:39]: On both machines.
Peter [10:40]: Do you have Office 2007 Home edition on your old laptop?
Matt [10:40]: Yes.
Peter [10:40]: Thanks for the confirmation.
[10:41]: Do you have the installation CD and product key for the Office 2007 Home edition?
Matt [10:41]: ?? I have the CD, but no product key on the CD that I can see.
[10:41]: I’m asking you how to retrieve the product key.
Peter [10:42]: The product key will be on the installation CD pack on a yellow label.
Matt [10:42]: And if I don’t have the installation CD pack anymore?
Peter [10:43]: Okay, I understand your concern.
Matt [10:43]: I don’t want empathy; I want to access the key
Peter [10:43]: Since, you do not have the product key for installing the Office suit…
[10:44]: You need to contact Microsoft Customer support to get a new product key.
Matt [10:44]: Isn’t that what I’m doing?
Peter [10:44]: We do not have information on product key.
Matt [10:44]: Then why is it listed as an option in the drop-down for initiating this chat?
Peter [10:44]: Let me forward you a link where you can contact Microsoft Customer support.
[10:45]: We can assist you in installing the Office suit only if you have the product key.
Matt [10:45]: Suite. With an e.
[10:45]: Can I have the link?
Peter [10:45]: I will suggest you to contact the Microsoft customer support team to get a new product key.
[10:46]: Please be online while I forward you the link.
Matt [10:46]: Yeah, I’m not waiting past the 15 minute mark so you can charge me.
Peter [10:46]: http://support.microsoft.com/kb/295539/
ADMIN: Hi, Matt. This is QAE, monitoring the chat.
PeterPlease view the above link.
Matt [10:47]: Hi QAE. This “Help” is embarrassing.
ADMIN: I’m sorry for the inconvinience.
MattI simply want to access the code from my already installed non-trial version so I can complete the installation on my new notebook. Whether or not it can be done without the packaging – i.e., within the software.
[10:48]: And, noting that we’re past 15 minutes, am I going to be cut off? I’m not going to be charged.
[10:49]: Can it or can it not be done?
ADMIN: Matt, you cannot use the trial version product key to install the Office Suite once again.
ADMIN: Let me inform you that each product key are unique and can be used only once.
MattNo. I want to use the product key that I used to install the PURCHASED Office Suite. I was informed that, having purchased it, I’m allowed to install it on three of my machines.
[10:50]: Two down, one to go.
ADMIN: May I know the edition of MS Office you’ve purchased?
MattYes, you may. Peter asked me three or four times. It’s the 2007 edition.
Peter [10:52]: You can install the Office Home edition on three systems
Matt [10:52]: Uh-huh.
[10:53]: But it
[10:53]: ‘s already on the new machine, as a trial version. And I can’t put the CD in, because it’s a netbook. No CD drive.
[10:54]: So, again: Can it be done?
[10:54]: In case you were wondering, it’s the 2007 edition.
[10:54]: On both machines.
[10:54]: Admin, are you still there?
ADMIN: Yes, I’m still online.
MattWhat’s the good word? Can it be done?
ADMIN: Matt, do you’ve other computer with you right now?
Matt [10:56]: Yes.
ADMIN: Open a Word document.
MattOkay, it’s opening.
ADMIN: Click on the “Office button” located on the top left corner of the document.
MattI can’t; it shifted to the Enter Your Product Key window.
[10:58]: Should I ignore that and click through?
ADMIN: Yes, please go ahead.
ADMIN: Next, click “Word Option”.
[10:59]: OK, done.
ADMIN: On the navigation pane, click “Resource”.
MattClicked on Resources.
ADMIN: Next, click “About” and check the edition listed over there.
ADMIN: Let me know the edition listed over there.
[11:01]: Microsoft Office Home and Student 2007.
ADMIN: Thanks for the confirmation.
Matt [11:02]: Is this a joke? Am I on that new Howie Mandel show?
[11:02]: I’ve told you repeatedly it’s the 2007 edition
ADMIN: Matt, as this is the Home and Student Edition, you can install it in 3 computers.
MattI want to use my product code to make it a regular installation. Howie do it?
[11:03]: I know that.
[11:03]: I told Peter that 20 minutes ago.
ADMIN: Matt, Office 2007 is a Version which has many edition in it.
MattOK. And now you know which edition I have,, right?
[11:04]: Home and Student Edition.
[11:04]: Can it be done?
MattPraise the Lord
[11:04]: Are you going to tell me how?
[11:05]: This doesn’t seem like a 32-minute worthy tech issue.
ADMIN: I’m sorry for that.
ADMIN: Matt, can Peter access your old computer and retreive the product key for you?
Matt [11:06]: Make it up to me and resolve the issue.
MattNot a chance. I wouldn’t let Peter access my Commodore 64, much less this notebook.
[11:07]: Tell me how to do it.
Peter [11:08]: Okay, let me tell you the steps.
Matt [11:08]: I’m not a “what do you mean click on the start menu” sort of nitwit. I know my way around Windows. I just need to be told how to access it. Okay, Peter, tell me. Quickly.
Peter [11:09]: Sure.
[11:10]: Please install the software “Belarc advisor” on your old laptop, in which you have the Offce Home edition full version.
[11:10]: It will automatically retrieve the product key for the Office suit.
[11:11]: Please note down the product key for the Office suit.
[11:12]: Could you please confirm that you have the Office Home edition trial on your new laptop?
Matt [11:14]: Admin?
Peter [11:14]: If you have the Office Home edition trial already on your new laptop, you can convert it to full version by using the product key.
Matt [11:14]: Admin? Hello?
ADMIN: Yes, I’m still online.
MattPeter’s asking me which edition I have. Again.
[11:15]: Can you tell Peter which edition I have?
ADMIN: I’m sorry for that.
MattDid you tell him? I mean type it for him. Not turn to him and tell him. I want to see you tell him. So I know he’s getting it. I’ve wasted 45 minutes of my day and gotten no useful answer.
ADMIN: Matt, as you’ve the trial version installed on the new computer, then you can convert the trial version into full version once you retreive the product key by installing the bellarc advisor.
Matt [11:18]: Which can be downloaded for free from …?
ADMIN: Yes, it can be downloaded for FREE.
ADMIN: Please stay online while Peter provide the link.
PeterLet me forward you the link to download “Belarc Advisor”
Matt [11:20]: Peter, go away. I found the link myself. I don’t see “Trusted by Microsoft” anywhere on that page. What assurance do I have, other than “Peter”, that I’m not downloading a big phisher?
Peter [11:20]: Please click on “Download” to downlad the free software.
Matt [11:20]: Peter.
Peter [11:20]: Matt, you’ve only 2 options.
Matt [11:21]: Will I have 3 if I reveal which edition I have of Office?
Peter [11:22]: Download the “BelArc Advisor” OR contact Microsoft Customer care to get the product key.
[11:22]: Matt, only Home and Student Edition has 3 installaions.
Matt [11:23]: Oh no! I have the 2017 edition! I guess I bought the wrong one, huh? Can I downgrade?
[11:24]: Admin, this is ridiculous
Peter [11:24]: Matt, this is Admin here.
Matt [11:24]: Assuming you’re not just Peter with a different handle
Peter [11:24]: No, I’m different.
Matt [11:25]: This is the part where you come in with a cheap fake moustache and a differentt voice, right? I want to hear from Admin that I’m not getting charged for this debacle
Peter [11:25]: I understand that you’re referring to install Office 2007 Home and Student Edition in the third computer. Am I correct?
Matt [11:26]: Peter, not one more word out of you, you idiot
[11:26]: Admin? Hello
[11:26]: I want to hear from Admin that I’m not getting charged for this debacle
ADMIN: You’ll not be charged for this session.
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